Terms Of Service (TOS)

Pelco Solutions, LLC ("Company") agrees to furnish services to the Customer, subject to the following Terms of Service ("TOS"). Use of Company service constitutes acceptance and agreement to the TOS, as well as the Acceptable User Policy ("AUP").

Payment: Establishment and continuation of this service is dependent upon the payment of service charges by the Customer.  Payments are due at the initiation of service and on the first calendar day of each quarter.  Service will be interrupted on accounts that reach 30 days past due. Service interrupted for nonpayment is subject to a $50 reconnect charge.  All payments are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage.  All billing disputes must be reported within 60 days of the time the dispute occurred.

Cancellation: Requests for canceling service may be made in writing with at least 14 days notice.

Service Uptime: While we strive to make services available 100% of the time, services may be interrupted for several reasons, such as malfunctions, maintenance, or misuse. In some events, it may not be possible to notify customers in advance of any such interruption of services.  Typical service uptime exceeds 99.99%.

Support: Company provides technical support to our subscribers Monday through Friday from 8 a.m. to 10 p.m. (except for holidays). Technical support is limited to our service and area of expertise.  Company does not offer tech support for client application issues, programming or any other such issue.  Company does not provide technical support for customers of Customer.

IP Address Ownership: If Company assigns an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to Company, and Customer shall have no right to use that Internet Protocol address except as permitted by Company in its sole discretion in connection with the Services, during the term of this Agreement. Company shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Company, and Company reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.

Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the amount per month for the services ordered by Customer as listed on the web site.  Company shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the usage limits. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Company's sole and absolute discretion.

Responsibility for Content: Customer is solely responsible for the content stored in Customer's web site, server or email.

Liability: The service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Customer agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Customer further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by Customer for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Disclosure to Law Enforcement: Company may disclose any and all Customer information including assigned IP numbers, account history, account use, etc. to any law enforcement agents who make a written request without further consent or notification to the Customer.

Refusal of Service: Company reserves the right to refuse service to anyone at any time for any reason.

Misc: In the event that any portion of this agreement is held to be unenforceable, the unenforceable portion shall be construed as nearly as possible to reflect the original intent of the parties and the remainder of the provisions shall remain in full force and effect.  Company's or Customer's failure to insist upon strict performance of any provision of this agreement shall not be construed as a waiver of any of its rights hereunder.  This Agreement shall be construed in all respects in accordance with the laws of the State of Michigan.

Revisions: Company reserves the right to modify this AUP, the TOS and other policies and agreements at any time.